Frequently Asked Questions
Find answers to common questions about our services, implementation process, and ongoing support.
General Questions
We specialize in system integration, payment collection, online document storage, and customer management software. Our services help organizations streamline their operations, enhance security, and improve customer satisfaction. We offer tailored solutions to meet the unique needs of businesses in various industries, including healthcare, education, local governments, and more.
Any organization that handles payments, document management, or customer data can benefit from our solutions. This includes utilities, municipal governments, educational institutions, healthcare providers, and small-to-medium businesses that want to modernize their systems.
Our pricing depends on the specific services and solutions you need. We offer flexible packages based on your organization’s size and requirements. For more detailed pricing information, please contact us for a customized quote.
Customer Management Software
Our Customer Management Software includes features like centralized customer profiles, automated workflows, customer segmentation, communication tracking, and detailed reporting. It integrates seamlessly with your billing and document management systems to provide a 360-degree view of each customer.
By providing a full view of each customer’s interactions, preferences, and transaction history, our software allows you to personalize your communication and services. This helps improve the customer experience and increases loyalty. Additionally, our automated reminders and follow-ups help ensure timely responses to customer inquiries, reducing churn.
Yes, our CMS is highly customizable. We work closely with you to configure workflows, reporting, and other features to align with your specific business needs and processes.
Online Document Storage
Our online document storage solution uses advanced encryption protocols to secure your files both in transit and at rest. We also implement role-based access controls, audit trails, and automated backups to ensure the safety and availability of your documents.
Yes, our cloud-based document storage is accessible from any device with an internet connection. You can securely retrieve, upload, and manage documents from your desktop, laptop, tablet, or smartphone.
We offer scalable storage options depending on your organization’s needs. Whether you require storage for a small business or an enterprise-level solution, we have flexible plans that can grow with you. Contact us to discuss your specific storage requirements.
Payment Collection
Our payment collection solutions support a wide range of payment methods, including credit and debit cards, ACH transfers, mobile payments, and SMS payments. We also offer flexible integration with your existing billing and accounting systems.
Security is a top priority for us. All of our payment systems are PCI DSS compliant, and we use tokenization and encryption to protect sensitive customer information. Additionally, we offer multi-factor authentication and regular security audits to ensure the highest level of security.
Yes, our payment solutions allow customers to set up recurring payments for ongoing services. This feature is easy to configure and ensures timely payments, reducing late fees and improving cash flow.
System Integration
Our system integration process begins with a thorough assessment of your current systems and infrastructure. We then design a tailored integration plan, ensuring all your software (billing, accounting, document management, etc.) communicates seamlessly. After implementation, we provide testing, training, and ongoing support to ensure everything functions smoothly.
The timeline for system integration varies depending on the complexity of your current infrastructure and the number of systems being integrated. On average, integrations take between 4 to 8 weeks. We will provide a more accurate estimate once we assess your specific needs.
Yes, we have experience integrating custom and proprietary software into our clients’ workflows. Our team will evaluate your software to ensure compatibility and design a custom integration plan.
Implementation & Support
We start with an initial consultation to understand your requirements. Once we create a tailored solution, our team manages the setup and integration. We provide full training to your staff and offer ongoing support to ensure a smooth transition.
We offer 24/7 technical support to assist with any issues that arise. Our support team is available via phone, email, or chat. We also provide regular updates and maintenance to ensure that your systems remain secure and up-to-date.
Yes, we provide comprehensive training as part of the implementation process. Our team will walk your staff through every aspect of the system, ensuring they are comfortable using the software and tools.
Additional Questions?
We’re happy to help! If you have any additional questions, please don’t hesitate to contact us. You can reach us through our contact form, by phone at (850) 738-3683, or via email at info@assuredrevenue.com.